TERMS OF SERVICE

These Terms of Service apply to all services provided by Trade Cleaning Group Pty Ltd (ABN 50 645 493 947), trading as Aussie Caravan Detailing, located at 21 Lombank Street, Acacia Ridge, QLD 4110. By paying the deposit, booking our services, or leaving your vehicle with us, you agree to these terms. Our services include polishing, ceramic coatings, mould treatment, roof waterproofing, raptor linings, raptor painting, tool box painting, washing, interior detailing, pre-sale details, fabric shampooing, and the sale of maintenance products, equipment, cleaning equipment, and cleaning products. These terms are governed by the laws of Queensland, Australia, including the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

Booking and Deposit: A deposit is required prior to your arrival to secure your booking. Payment of the deposit constitutes acceptance of these Terms of Service. Upon payment, we will send a confirmation email. The deposit is non-refundable. If you cancel your booking more than 14 days before your scheduled arrival, we may offer a refund at our discretion, less any administrative fees. Cancellations within 14 days of arrival entitle you to no refund, but we will reschedule your booking free of charge where possible. Cancellations within 24 hours of arrival may not allow for rescheduling, though we will make reasonable efforts to accommodate you.
Insurance Requirements: By leaving your vehicle (including caravans, motorhomes, cars, or camper trailers) with us, you confirm that it is covered by fully comprehensive insurance up to its full replacement value. This insurance must include coverage for theft, fire, damage, and collision. We are not liable for any loss or damage to your vehicle unless caused by our negligence, and only to the extent permitted by law. You agree that our liability insurance covers our operations, but you remain responsible for insuring your vehicle against all risks while in our care.
Vehicle Left at Owner’s Risk: Your vehicle is left at our workshop at your own risk. We take reasonable care during our services, but we are not responsible for any loss, theft, or damage to the vehicle or its contents, except where required under Australian Consumer Law. This includes no liability for mechanical, electrical, or pre-existing damage that may become apparent during our services, unless directly caused by our actions.
Personal Belongings: All belongings inside your vehicle are left at your own risk. We strongly recommend removing valuables, such as laptops, electronics, or personal items, before leaving your vehicle with us. We accept no liability for loss or damage to these items.
Customer Liability for Damage: If you or anyone acting on your behalf (such as when reversing or maneuvering your vehicle) causes damage to our building, equipment, other vehicles, or property, you are fully liable for the repair costs and any associated losses.
Workshop Access and Safety: To the extent permitted by law, you enter our workshop premises at your own risk. For your safety, you must remain behind the yellow safety chain at all times and only enter the working area when accompanied by an Aussie Caravan Detailing staff member. Failure to comply may result in denial of access or termination of services.
Complaints, Refunds, and Guarantees: All services are provided with a 3-month guarantee on labour and application. For ceramic coatings, the guarantee duration depends on the specific ceramic product applied, details of which will be provided at the time of service. If you are unsatisfied with our services or have a complaint, you must notify us in writing within 7 days of collecting your vehicle or leaving our workshop. This allows us a reasonable opportunity to inspect and rectify any issues under the guarantee or otherwise. Complaints raised after this period will not entitle you to a refund or remedy, unless required by Australian Consumer Law. Refunds, where applicable, will be processed within a reasonable time and may be subject to deductions for work completed.
Payment Terms: The balance of payment for services is due upon completion and before collection of your vehicle. We accept major credit cards, bank transfers, and cash. Late payments may incur interest at the rate set under the Penalty Interest Rates Act 1983 (as applicable in QLD) or equivalent legislation.
Limitation of Liability: To the maximum extent permitted by law, including Australian Consumer Law, our liability for any loss or damage is limited to the cost of re-supplying the services or the payment of the cost of having the services supplied again. We are not liable for indirect or consequential losses, such as loss of use or profits. This limitation includes no responsibility for damage caused by fire, explosion, or similar events, unless directly resulting from our gross negligence.
Force Majeure: We are not liable for delays or failures in performing our services due to events beyond our reasonable control, including natural disasters, fires, strikes, or supply shortages.
Privacy: We collect and handle your personal information in accordance with the Privacy Act 1988 (Cth). Your details are used for providing services, processing payments, and communicating with you. We do not share your information without consent, except as required by law.
Customer Warranties and Indemnification: You warrant that you are the owner or authorized representative of the vehicle, that it is free from any defects or hazardous materials (including excessive flammable substances) that could pose risks during our services, and that you have disclosed any known issues. You agree to indemnify and hold us harmless from any claims, losses, damages, or expenses arising from your breach of these terms, your negligence, or any third-party claims related to your vehicle.
Right to Refuse or Terminate Services: We reserve the right to refuse or terminate services at any time if we believe the vehicle is unsafe, contains undisclosed hazards, or if you fail to comply with these terms, without liability for any resulting losses.
Severability and Entire Agreement: If any provision of these terms is held invalid or unenforceable, the remaining provisions will continue in full force. These terms constitute the entire agreement between you and us, superseding any prior understandings.
Changes to Terms: We may update these terms from time to time. The latest version will be posted on our website, and continued use of our services constitutes acceptance of any changes.
Dispute Resolution: Any disputes arising from these terms will first be attempted to be resolved through good faith negotiations. If unresolved, they will be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

If you have any questions about these terms, please contact us at our address above.